Design Wizard is compatible with all recent versions of Chrome, Firefox, and Safari.

At Design Wizard, we love to hear from you! To send us your feedback or suggestion, email us at info@designwizard.com.

Yes. Our in-house team has created every element and template available in the Design Wizard gallery, so you can use them wherever and whenever you need them.

As a Design Wizard user, we want to ensure that you are kept informed of important information relating to your account such as product and billing information, customer service inquiries, password reset, software updates, and service availability.

1. On the sign in page, click "Forgot password" under the Password box. 2. To reset your password, enter your email address into the form and click "Reset Password." A link will be sent to your email address that will allow you to reset your password.

1. Click on the down arrow in the top right corner of your screen to select "My Profile" (see image directly below). 2. When you are on your profile page, click on "Delete account" as shown in the image below. You will receive a "close account" email verification which you will need to confirm in order to close your account. If you decide to close your account, please be aware that we will no longer store your designs, and you will not be able to access them.

You can change the email address associated with your account by updating your email information on your profile page. You can also send a request to customer support using the in-app chat function.

Your payments and invoices are stored in your "Purchase History." You can access your "Purchase History" by clicking the down arrow in the top right corner of the screen, then selecting "Purchase History."

For every purchase you make in Design Wizard, you will automatically be sent an invoice to the email address associated with your account. You can download the invoice from the email. We also store all your invoices in your "Purchase History." Access your "Purchase History" by clicking on the down arrow in the top right corner of the screen and selecting "Purchase History."

When Stripe processes your payment and submits the charge to your credit card company, they have an automated system that determines whether or not to accept the charge. Unfortunately, most declined messages are generic, and we aren’t told the reason why your payment is declined. If your card is declined and you know that it’s valid, speak to your credit card company, and ask for the charge to be accepted.

1. Click the "Upgrade" button located in the top menu bar. 2. Select the plan you wish to upgrade to, then follow the prompts. If you experience any difficulties, please email us at billing@designwizard.com.

To change from monthly to annual billing, click on the "change your payment methods" option on your profile page. If you experience any difficulties, please email us at billing@designwizard.com.

If you did not choose to sign up using your Facebook account, you can connect your Facebook account by clicking the "Connect with Facebook" button on your profile page (see image directly below). Once you are connected with your Facebook account, you can instantly share your completed designs by clicking on the "share" button and selecting the Facebook share option (see both images below).

1. From your Design Wizard account, go to your My Profile page. 2. Click on "Link with Hubspot" (see image below). 4. You will be brought to HubSpot.com and asked to enter your HubSpot email and password. 5. You will be instantly brought back to the workspace in Design Wizard. 6. Your designs will be saved in your HubSpot File Manager in a folder called "Design Wizard".

1. Click on the text that you would like to edit. 2. Click and drag the letter spacing slider until your letter spacing is adjusted (as shown in the left pink box in the image below).

Click on the following link for a mini-tutorial: https://educate.designwizard.com/how-to-integrate-your-design-wizard-and-marketo-accounts.

Once you are signed in to your LinkedIn account, you can instantly share your completed designs by clicking on the "share" button and selecting the LinkedIn share option.

Credits are used for the Pro, Business, and Enterprise plans to download designs. The Basic plan is the only plan where you will pay for an individual design using your credit or debit card. There are 2 types of Credits: image credits and video credits. Image credits One image credit entitles you to 1 image design download. -Pro plan: 60 image credits that renew every month -Business and Enterprise plans: unlimited image credits Video credits Videos credits entitle you to 1 premium video download. -Business plan: unlimited SD (standard definition) video downloads; 1 video credit every month which allows you to download 1 premium video per month -Enterprise plan: unlimited SD video downloads & 8 video credits per month -Basic or Pro plans: no video credits, but we may occasionally gift some lucky users with a free video credit

1. Click the down arrow in the top right corner of your screen to select "My Profile." 2. Select the "Plan Details" tab to see how many monthly credits you have left (see image below).

1. Click on the layer that you would like to unlock from the layers palette. 2. Click on the lock button to unlock the selected layer (see image below).

Click, hold, and drag any of the sizing handles on the corners or sides of the image until it is the desired size. The aspect ratio of the image will be maintained so that your image quality is retained.

You can add up to 10 layers to your design--these layers include image, shape, or icon elements. Each element is one layer. These can be selected from the gallery, or you can upload your own. By using the arrows (see image below) in the right panel of your workspace, you can reorder selected layers.

Click the following link for a mini-tutorial: https://educate.designwizard.com/how-do-i-add-a-filter-effect-to-my-image-in-design-wizard.

1. Search for the image that you’d like to put into your design (e.g. woman singing). 2. When you’ve entered your search, narrow down your search results to transparent images using the "transparent" button located under the search bar as shown below in the pink box. After clicking the transparency button, all the images that appear in your search results will appear without a background.

Yes. If you already have a set of hex values for your brand, you can add them to your account. 1. Click on "Background Color" to open the color menu. 2. Type in your hex value in the white box. 3. Click "Save Colour" to save the color to your palette.

1. To open the color menu, click "Background Color" at the top of your design (see image below). 2. Click the eyedropper tool, then move your mouse over the color in your design that you want to select. 3. Click "Save Color" in the color menu if you want to save it to your color palette.

1. Select the image/element you want to flip. 2. In the menu, under "Flip Layer," click either "Horizontal" or "Vertical" (see below).

1. Click on the shape. 2. When the menu appears, move the slider to change the transparency.

1. Click on the text menu option on the left side of your workspace (see pink box in image below). 2. Click on the font type you want to add to your design. A text box using this font will be added to your canvas.

1. Click on the text you wish to change. (A menu will appear on the left hand side of your workspace.) 2. Click in the font box in the left menu, and a drop down menu will appear with font options. 3. Click on the font you want to use, and your text will be updated.